Windows 10 “Your device has encountered a problem and needs to restart. "Currently collecting some error information, it will restart after this process." The error has been appearing more or less for a week or two. The information in our article contains solution steps for such past and present problems.
Your device has encountered a problem and needs to be restarted. It appeared on a Windows 10 computer. We do not have any information yet on the Windows 11 system, but similar warnings may appear depending on the RAM. We leave a list of possible underlying reasons for this warning below. Depending on this, the steps to be taken may require expertise.
What Does It Mean? Your Windows 10 Device Has Encountered a Problem.
It is a warning that the operating system has encountered an unexpected problem and is taking the necessary steps to obtain information. After the % sign starts to appear, the system restarts and usually boots up without any problems. No report screen opens for the collected information. It appeared 2-3 times in the last month, and the session was opened without any problems as a result of the system starting automatically.
Your Device has Encountered a Problem Causes
In our experience, possible causes are:
- Such problems occur if your computer is overheated.
- The CPU, graphics card or fans inside the computer cannot fulfill their duties.
- There is a problem with one of the hardware drivers.
- Incompatibility problems with the graphics card or other drivers, either with each other or with each other.
- Virus transmission situations.
- Viruses in the system can perform operations in the background that will tire the system and problems may occur as a result.
- RAM failure or incompatibility.
- If you are using more than one RAM, one of them may have a problem.
- RAMs may not be compatible with each other.
- There may be a problem with your operating system. Or the installed programs are causing problems.
- Updates may cause problems.
- The operating system may have malfunctioned.
- Some of the programs you installed later are outdated or problematic.
Your Device Has Encountered a Problem and Needs to Restart Solution
You should take the necessary steps by looking at the possible reasons we added above. Start with the easiest trial options.
Before proceeding with the tests, turn off your system and wait for it, then turn it on and test it.
Then try the following:
- System Restorerun the feature and revert it to a problem-free date.
- Uninstall unnecessary programs and stop junk running in the background.
- Update system drivers. First, check the driver of the video card. (If the system is still having problems even though it is up to date, uninstall the video card driver and install one of the older ones)
- Check the fans in the system. Perform fan maintenance. Especially the heating of the processor and graphics card causes problems.
- Attach an external cooler to the system or place a desktop cooler next to it.
- Scan your system with quality antivirus programs.
- Put it in safe mode and try using it like this.
- Do a RAM test. For those using more than one RAM, check the RAM one by one. Remove one and test it, then remove the other and reinstall the previous one.
- Update your operating system. Depending on the situation, you can format and reinstall it.
Windows 10 “Your device has encountered a problem and needs to restart. Here are our suggestions for the "Some error information is currently being collected, it will restart after this process" error.